Frequently asked questions

Use our size guide or tell us which items you want to store. Our team will suggest a suitable size based on volume, stacking and how often you need access.

They are indicative. Real needs depend on the dimensions of your items, how they are packed and whether you need an aisle inside the unit.

Yes. You can book a visit to see the space and discuss the right size with our team.

A change can be considered depending on availability and the terms of your agreement. Contact our team in good time.

We will look at how often you need access and whether your volume may grow. The aim is a space that works for you, not one that barely fits.

Our units range from 3 to 9 m². If you need more space, talk to our team.

The price depends on size, term, availability, access type and any additional Business Hub services.

Rental terms are 4, 6 and 12 months. The final choice and commercial terms are confirmed in your quote.

The deposit and payment method are set out in the quote and the agreement.

Not necessarily. Smart access is only available on certain units or packages and is clearly stated in your quote.

Yes. A proposal can combine storage, smart access and selected Business Hub services.

Customer access is 24/7, according to your active access rights and operating terms. Reception hours are Monday to Friday, 10:00-18:00.

Entry is through controlled access. Depending on the system, this may be a PIN, card/RFID or another personal method.

Yes. The access control system logs the date and time of every entry and exit.

CCTV covers the entrance, ramp, corridors and key common areas. It does not monitor the inside of private units.

Yes. The facility is protected by a central alarm system connected to a licensed monitoring centre.

Yes. Every unit has its own smoke detector, and there are detectors in the common areas too.

Access to your unit is personal. Standard doors use your own padlock. Where smart access is available, rights are given only to authorised users.

Common areas are cleaned regularly and checked for damp, leaks and damage. The aim is a clean, dry and practical environment.

Yes. There is LED lighting in the corridors, the common areas and inside the storage units.

The facility has a wide loading ramp, spacious corridors and trolleys.

Yes. Free Wi-Fi is available in common areas, corridors, the ramp and waiting points.

Yes. There is a shared WC for customers while they are at the facility.

No. Illegal, dangerous, flammable, explosive, toxic, perishable or living items are not allowed, nor anything that breaches the facility rules.

Only if it is non-perishable, properly sealed and allowed by the facility rules. Fresh or perishable food is not allowed.

The unit is for storing items, not for permanent work, production or living. A separate meeting room service is available for meetings.

Before storing high-value items, ask us about the rental terms, restrictions and any insurance requirements.

It combines business storage with additional services such as a Business Locker, a business address solution and a meeting room.

This is assessed based on your legal form, activity, the required documents and the terms of the relevant contract.

An organised solution for receiving business mail, according to your package and operating terms.

Yes, if it is included in your package or booked separately, subject to availability.

Where the system and package allow it, personal access rights can be given to authorised people.

For individuals: ID, tax ID (AFM) and contact details. For businesses: company details and legal representative details as well.

Your start date depends on the availability of a suitable unit and completion of the agreement and payment.

Contact us before the end of your agreed term. Renewal is subject to availability and current terms.

The move-out process, deadlines and handover are described in your agreement. The unit must be returned empty and in the agreed condition.